Terms and Conditions

These terms and conditions govern your use of Casilando Casino and establish the contractual relationship between you and the operator. By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. We reserve the right to amend these terms at any time, and continued use of the site constitutes acceptance of any modifications.

Account Registration and Eligibility

To register an account with Casilando Casino, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. You are required to provide accurate, current, and complete information during registration. Each player is permitted only one account, and creating multiple accounts may result in suspension or termination of all accounts and forfeiture of any winnings. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. The operator reserves the right to request verification documents at any time to confirm your identity, age, and payment methods. Failure to provide requested documentation within the specified timeframe may result in account suspension and withholding of withdrawals.

Deposits, Withdrawals and Payment Processing

All deposits and withdrawals are subject to the payment methods available in your jurisdiction. Minimum and maximum transaction limits apply depending on the chosen payment method. Deposits are typically processed instantly, whilst withdrawals may take between 1 to 5 business days depending on the method selected. A verification process must be completed before your first withdrawal, which may require additional documentation. The operator reserves the right to charge reasonable fees for processing withdrawals, though standard withdrawals are typically fee-free. Any winnings derived from bonus funds are subject to wagering requirements as specified in the bonus terms and conditions.

Bonuses and Promotional Offers

All bonuses, promotions, and special offers at Casilando Casino are subject to specific terms and conditions, including wagering requirements, game restrictions, and time limitations. Wagering requirements typically range from 35x to 50x the bonus amount unless otherwise stated in the specific promotion terms. Not all games contribute equally towards wagering requirements, with slots generally contributing 100%, whilst table games may contribute less or be excluded entirely. Bonuses must be claimed within the specified timeframe and used within the validity period stated in the promotion. Bonus funds and any associated winnings may be forfeited if terms are breached or if the bonus is not used within the specified period. Players who engage in irregular play patterns or abuse bonuses may have their accounts suspended and winnings confiscated.

Responsible Gaming and Account Closure

Casilando Casino is committed to promoting responsible gaming and provides tools to help players maintain control over their gambling activities. Players may set deposit limits, loss limits, session time limits, and self-exclusion periods through their account settings. Any responsible gaming limits requested will be implemented within 24 hours for increases and immediately for decreases. Self-exclusion options are available for periods ranging from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account, and any attempts to open new accounts will be prevented. Players may close their account at any time by contacting customer support, and any remaining balance will be returned following verification procedures. The operator reserves the right to close accounts that remain dormant for extended periods or where there is evidence of problem gambling behaviour.

General Terms and Dispute Resolution

The operator reserves the right to refuse service, close accounts, or void bets at its discretion where there is evidence of fraudulent activity, collusion, or breach of these casino terms and conditions. All gaming results are determined by certified random number generators and are subject to regular auditing by independent testing agencies. In the event of technical malfunctions, network failures, or errors, the operator reserves the right to void affected game rounds and refund stakes. Any disputes arising from the use of Casilando Casino services should first be directed to customer support. If a resolution cannot be reached, players may escalate complaints to the relevant licensing authority or approved alternative dispute resolution service. These terms and conditions are governed by the laws of the jurisdiction in which the operator is licensed, and players agree to submit to the exclusive jurisdiction of those courts.

These Casilando Casino terms and conditions form a legally binding agreement between you and the operator. By continuing to use the services provided by Casilando Casino, you confirm your acceptance of these terms in their entirety.